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Customer Service

  • Shipping & Delivery

    Australia: Shipping is a flat rate of $6.50 for all orders to anywhere in Australia. We use Australia Post Parcel Post with tracking. Delivery is normal 2-3 business days from the time you place your order.
    International: Shipping is a flat rate of $20 for all orders. We use Australia Post International Parcel.
  • Privacy & Security

    See our privacy policy here

    Our shopping cart checkout uses Paypal's secure shopping cart that is internationally recognised for secure e-commerce payments. Your credit card details are not stored anywhere on our site.

  • Returns & Replacements

    All of our products have a 30 day warranty against defective manufacturing.

    • Defective items should be returned within 30 days to Nite-Rats, 3/40 Rickets Rd, Mt Waverley, 3149
    • Goods that are found defective will be replaced
  • Ordering

    All orders will be processed within 24 hours.

  • Payment, Pricing & Promotions

    We use paypal for our order payments.

    • Paypal allows you to use your credit card or paypal account to make payments
    • Nite Rays PTY LTD does not store your credit card details
  • Viewing Orders

    When you ceate an account with us you can view any of your past orders

  • Updating Account Information

    You can update your account details any time by cliking on the My Account link at the top right of our website.